Account & Data Deletion

How to delete your RRingo account and what we retain after deletion.

Delete in the app

The fastest way to delete your RRingo account is from inside the app:

  1. Open RRingo on iOS, Android, or the web app.
  2. Sign in to the account you want to delete.
  3. Open Settings (profile icon in the top right).
  4. Tap Account → Delete Account.
  5. Confirm with Face ID, Touch ID, or your account password (we require biometric or password re-authentication for this destructive action).
  6. You'll be signed out immediately and the deletion will be processed within 24 hours.

Delete by email

If you can't access the app — for example, you've lost your device or your account is locked — you can request deletion by email:

  1. Email support@aspl.net from the email address registered on your RRingo account.
  2. Use the subject line: Account Deletion Request.
  3. In the body, include your registered email and a brief confirmation you are the account owner.
  4. We'll verify your identity and process the deletion within 30 days. We'll email a confirmation when it's done.

What gets deleted

On deletion we perform a soft delete that anonymises your personal data. The following are removed or nullified immediately:

  • Email address
  • Display name (replaced with an anonymous placeholder)
  • Avatar image
  • Push-notification token
  • OAuth identities (Google / Apple)

You will no longer be able to sign in. Your display name in any historical game data will appear as anonymised.

What we retain — and why

Some records are retained in anonymised form so historical games stay consistent for other players:

  • Game participation & events (tickets played, number calls, claim attempts, wins) — retained in anonymised form for the lifetime of the game record. These keep historical games consistent for the other players who participated and have no cash value.
  • Anti-fraud signals — minimal hashed signals (device fingerprint hashes) may be retained to prevent re-creation of an account by a banned user.

Right to a complete erasure

If you have a verified legal right to a complete erasure under GDPR Article 17, the UK Data Protection Act, or a similar law, and that right overrides our retention obligation, we will perform a hard purge of your data subject to confirmation by our legal team. Send a written request from your registered email to support@aspl.net with the subject line Right to Erasure.

Export your data first

If you want a copy of your data before deleting, request an export:

  1. Settings → Privacy → Export My Data, OR email support@aspl.net with subject line Data Export Request.
  2. We email a JSON file containing your profile, group memberships, tickets played, and wins. Delivery within 30 days.

Questions

Email support@aspl.net.